Our tip sheet on Top Tips to Writing Great Email has been getting a lot of response, hits and circulation. http://www.workingdesign.net/blog/tip-sheets/17-top-tips-for-writing-great-email/
A recent article in the Vancouver Sun alerted us to a similar effort by the University of Victoria’s Information Systems Department.
Entitled “Better Practices for Email” the brief report discusses how to write, use and manage the email you receive. Check it out at: http://www.cass.uvic.ca/betteremail/use_email.php