Our tip sheet on Top Tips to Writing Great Email has been getting a lot of response, hits and circulation. http://www.workingdesign.net/blog/tip-sheets/17-top-tips-for-writing-great-email/

A recent article in the Vancouver Sun alerted us to a similar effort by the University of Victoria’s Information Systems Department.
Entitled “Better Practices for Email” the brief report discusses how to write, use and manage [...]

Download a PDF here.
Writing and sending email has become so common that most of us hardly think about it.
Unfortunately, that lack of thought often shows! From vague subject lines to poorly written, copious amounts of text, there are many ways that email can actually fail to deliver your message.
Email has many benefits. Indeed, sometimes [...]