Our tip sheet on Top Tips to Writing Great Email has been getting a lot of response, hits and circulation. http://www.workingdesign.net/blog/tip-sheets/17-top-tips-for-writing-great-email/

A recent article in the Vancouver Sun alerted us to a similar effort by the University of Victoria’s Information Systems Department.
Entitled “Better Practices for Email” the brief report discusses how to write, use and manage [...]